Reference

How 1svip Handles Your Personal Information

Your account data stays with us — collected only for what we need, stored with care, and never sold to third parties. This page explains exactly what we collect, why we collect it, and what rights you have over your own information on 1svip.

No data sold to third partiesAccount data encrypted at restYour right to request deletionDANA, OVO, GoPay data handled securelyContact us to access your records

Explore the Lobby Read FAQ

REACH US DIRECTLY

Contact Us About Your Privacy

Questions about your data, requests to access your records, or concerns about how your information is handled can all be sent directly to our support team. We respond to privacy-related requests through the channels below. For account-specific queries — such as which payment details are stored or how to update your registered e-wallet — include your account username so we can pull the right records.

Live Chat Reach our support team through the live chat window in your account dashboard to ask about stored data or request a copy of your records.

Email Support Send privacy requests, deletion inquiries, or data-correction forms to our support email address listed inside your account settings page.

Account Help Centre The Help Centre inside your account covers common privacy questions — how to update your DANA or OVO details, and how to flag data concerns.

HOW WE PROTECT YOU

Data Handling, Security and Your Rights

We apply account-level security measures and keep data only for as long as your account is active or as required by applicable rules. You have the right to ask what we hold, correct inaccuracies, or request removal where local law allows. Players in Jakarta and Surabaya can submit requests through the same account channels — no separate process required.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to save your lobby settings. You can clear cookies at any time through your browser without losing your account.

Account Security Practices

Login sessions are protected with OTP verification sent to your registered contact. Suspicious login attempts trigger an automatic account lock until you confirm identity.

Data Retention Policy

Account and transaction records are kept while your account remains active. After a verified account closure request, data is removed or anonymised within the period required under applicable rules.

Your Right to Access and Correct

You can request a summary of the personal data we hold on your account. If any detail is wrong — a mislinked GoPay number, for instance — we correct it on confirmation.

What Data We Collect and Why

1svip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit during registration — your name, contact information, and the payment method you connect, whether that is DANA, OVO, or GoPay. Each time a deposit or withdrawal is processed through your e-wallet, a transaction record is

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created and linked to your account. We use this data to verify your identity, process payments, and keep your account secure. We also collect device and session data — browser type, IP address, and login timestamps — to detect unauthorised access and maintain service continuity. Cookies
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on the site track your session state so the lobby remembers your preferences between visits. We do not collect more than what your account operation requires. Data shared with payment processors, including DANA, OVO, and GoPay, is limited to what those processors need to complete a
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transaction. Access to your data inside our systems is restricted to authorised personnel only. Availability of our services and the application of this policy depend on local law and eligible regions, including where local law in Indonesia permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Privacy Policy Questions

These are the questions we get most often about data, account privacy, and your rights on 1svip. If your question is not covered here, reach us through live chat or the support email in your account settings.

We collect your registration details, contact information, and the e-wallet details you link — such as DANA, OVO, or GoPay. Device and session data is also logged for security purposes.

Payment data is shared only with the payment processor handling your transaction — no further. We do not sell or pass your wallet details to marketing partners or unrelated third parties.

Send a request through live chat or the support email found in your account settings. Include your account username and we will prepare a summary of the data linked to your profile.

Yes. Submit a deletion request via the support channels in your account. We process verified requests and remove or anonymise your data in line with applicable rules and any legal retention requirements.

Cookies keep your session active and save lobby preferences between visits. No advertising cookies are used to track you across other websites. You can clear them any time via your browser settings.

This policy covers accounts registered where local law permits access. Service availability and how this policy applies depends on your region and the local laws where you are located.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal App1svip App InfoTerms & Conditions

How 1svip Handles Your Personal Information

Contact Us About Your Privacy

Data Handling, Security and Your Rights

Frequently Asked Privacy Policy Questions

01 What personal data does 1svip collect when I open an account?

02 Is my DANA, OVO, or GoPay account information shared with anyone?

03 How do I request a copy of the data 1svip holds on my account?

04 Can I ask 1svip to delete my personal data?

05 How does 1svip use cookies on the site?

06 Does this privacy policy apply if I access 1svip from outside Indonesia?

Privacy Policy

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