Reference

Understand Your Rights and Our Rules

These terms set out how 1svip operates and what you can expect from us — covering account eligibility, data handling, and how disputes are managed. Access to our services depends on local law and is available only where permitted in your region.

Eligibility by local lawAccount & data rulesDANA, OVO, GoPay payment conductDispute and contact processIndonesia-eligible regions only

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HOW WE HANDLE THIS

Data, Security, and Account Conduct

We keep our legal and data practices grounded in what players in Jakarta and across Indonesia can actually verify. Here is how we handle each area, in plain terms.

Data Handling

We collect only what is needed to run your account — name, contact, and wallet transaction data. We do not sell your personal information to third parties or use it for unrelated marketing.

Cookie Use

Cookies help us keep your session active and remember your wallet preference between visits. You can manage cookie settings through your mobile browser or in-app settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support to freeze the account.

Data Requests

You can request a copy of the data we hold on you or ask for corrections via the support channels above. Requests are processed in line with our retention obligations and applicable law.

What Our Terms Actually Cover

1svip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms apply the moment you open an account and use any part of the platform — including deposits via DANA, OVO, or GoPay, placing sports bets, or accessing the live casino lobby. Eligibility is determined by your location and local law; if your region does

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not permit access, these services are not available to you. We do not accept accounts where local law prohibits participation. Your account holds personal data including your registered name, contact details, and transaction history tied to your wallet activity. We retain this data for as long
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as your account is active and for the period required to meet any applicable legal or operational obligations. You are responsible for keeping your login credentials secure. Sharing account access or acting on behalf of another person is a breach of these terms. Payment conduct rules
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apply to all wallet methods. Transactions processed via DANA, OVO, or GoPay must originate from an account registered in your own name. Any attempt to reverse, dispute, or misrepresent a transaction will result in account review. If we identify a mismatch between your registered account and
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the wallet used, we may pause your account while we verify the details. Contact our support team directly to resolve wallet-verification queries.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT LEGAL TEAM

Reach Us for Legal or Policy Questions

If a term is unclear or you need to raise a legal query, our support team handles these directly. You can reach us through live chat, email, or our in-app message tool. We aim to respond to legal and account-related queries as a priority.

Common Legal Questions from Our Account Holders

These are the questions we see most often about how our legal terms work in practice — from account eligibility to how we manage your data and wallet transactions.

Account access depends on your location and local law. We only accept accounts where participation is permitted under applicable regulations in your eligible region of Indonesia.

We collect your name, contact details, and wallet information tied to your DANA, OVO, or GoPay account. This is used only to operate and verify your account activity.

We retain your data for as long as your account is active and for any period required by our operational or legal obligations. You can request details via our support team.

Yes. Contact us through live chat or email with your registered wallet reference. We will process your data request and respond in line with our stated retention policy.

We may pause your account to verify the mismatch. Contact support directly with your correct wallet details and we will review and resolve it as quickly as our verification process allows.

Send a message through the in-app Help tool or email our support team. State your concern clearly and include your account reference so we can investigate and respond to you directly.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoRollover Guide Info1Svip Glossary

Understand Your Rights and Our Rules

Data, Security, and Account Conduct

Reach Us for Legal or Policy Questions

Common Legal Questions from Our Account Holders

01 Who can open an account on 1svip?

02 What personal data does 1svip collect when I register?

03 How long does 1svip keep my account data?

04 Can I request a copy of the data held on my account?

05 What happens if my GoPay or OVO wallet does not match my registered name?

06 How do I report a concern about how my data is being used?

Legal

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